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Call Us Toll Free: 1-877-275-7550
Email sales@raeproducts.net

Customer Service

  • Shipping & Delivery

    We understand that getting your items quickly is important to you, so we make every effort to process your order quickly.

    We offer FREE shipping on select Graco Equipment over $2500 - this applies only to shipments made to the 48 continental U.S. states.

    While we make every effort to keep all paint products and equipment in stock, occasionally we are sold out of a certain item. If we are out of stock on an item you have ordered, we will send you an email update as quickly as possible. It will then be your choice to proceed and keep the order in place or cancel it. Items are not charged to your credit card until they are shipped.

    Standard shipping is done via UPS, and all major ground carriers, including FedEx, United States Postal Service (USPS). Once your order leaves our warehouse, transit time is up to 7 to 10 business days within the 48 continental U.S., based on your location.

    Shipping and processing charges for all items is based on the item size, weight, delivery destination, or other factors. We do our best to provide you with accurate shipping and delivery times on all our designs, but please note that these times are estimates only. Shipping and delivery estimates are not a guarantee.

  • International Orders

    To place an international shipping order, place your order online as normal. In the process of placing your order, you will see a screen message telling you that your postal code is not in our regular shipping zones. After you place your order, you will be contacted by email with a shipping quote for you to approve.

    After you place your order and approve any related shipping quote charges, you will be contacted by Customer Service via email with the details on how to arrange payment to our bank. Please note that we are not responsible for any wire transfer fees or related charges.

    To contact us directly for a quote from an international phone, please call 708-396-1984. If you would like to fax in your order, please use fax 708-396-2332

    Shipping charges for deliveries outside of the continental U.S. will be quoted via email within 2 business days of your order or request. Please note that our free shipping offers apply only to shipments made to the 48 continental US states.

    Shipping quotes do not include customs charges, duties, dock fees, brokerage fees or any other internationally related charges.

  • Returns & Replacements

    If you need to cancel or make changes to an order, please contact Customer Service as quickly as possible at 877-275-7550. If you are an international customer, call 708-396-1984. If this is an emergency cancellation or our offices are closed, please email us at sales@raeproducts.net

    Please note that most items ship within 1 to 2 business days, with some items shipping on the same day of your order, so we need to know as quickly as possible that you wish to change or cancel your order.

    Cancellations on items already recieved, and in un-used and un-opened condition, the following will apply:

    • A 25% restocking fee will be applied to your returned merchandise
    • A RMA will need to be authorized before reciept of returned merchandise to our location.
    • Once processed, you will be notified by email with your new tracking or credit information
  • Privacy & Security

    Our staff is concerned with privacy and security of sensitive information just as much as you are. That is why we install the most secure SSL certificate on our web store. Your private information is secured and our system does not save your sensitive credit card information unless you want it to.

    We respect your privacy. We do not sell, rent, or lend any information regarding our customers to any third party. Any information you give us is held with the utmost care, anonymity and security, and will not be used in ways you have not consented to. We will not collect any personal information about individuals except when specifically and knowingly provided. Examples of such information include name, postal address, e-mail address, phone number and purchase history.

Free Shipping on Graco Equipment orders over $2500.This offer is valid in the U.S. only.
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